Plans change, and sometimes a booking needs to be cancelled. Here's how refunds work at TheTransporter, and you can request one - or track an existing request - right from this page.
You can request a refund of your booking amount any time before the scheduled service date.
Fill out the refund request form below, or raise a support ticket, with your booking details and reason for cancellation.
Our team verifies your request and checks it meets the eligibility criteria below.
Once approved, we initiate the refund process and update your request status.
Refunds are typically processed within 7 business days from the date of approval.
Refunds are issued to the original payment method used for the transaction.
Credited back to the same card, UPI, or digital payment platform used for the original payment.
Transferred to the same bank account the original payment was made from.
Arranged via bank transfer - we'll need your bank account details to process it.
A few things worth knowing before you request a refund.
You must notify us before the scheduled service date - requests made after the service date may not be eligible.
All requests are subject to verification. We reserve the right to decline requests that don't meet our cancellation policy.
The refunded amount won't include applicable taxes or fees unless otherwise stated in your original booking terms.
Make sure your contact details are accurate - we'll use them to communicate about your refund.
Fill out the form below - you'll get a private tracking link to follow your request through to completion.
Log in to your dashboard to see every refund request you've made and its current status, or reach our team directly.
Fast, free, and simple. Request a callback and get an instant quote from our team for any moving service you need.